Rochester Health main logo

Privacy Policy

Last reviewed: March 2013 Last updated on: November, 2010

Rochester Health respects the privacy of your information and is committed to protecting your privacy.  This Privacy Policy will identify the information Rochester Health collects about you and the information Rochester Health collects about your use of the services and the Rochester Health Website and its services.  This Privacy Policy also explains Rochester Health’s online information practices.

The Information Rochester Health Collects and the Way Rochester Health Uses the Information

To become a Registered User or Registered Professional User of the Website, you will be required to submit a valid email address and to create a password. If you are a healthcare professional practicing in the Rochester-area of Monroe, Genesee, Livingston, Ontario, Orleans or Wayne counties and would like to register as a Registered Professional User, Rochester Health may also ask you for other information including, but not limited to, the name and address of your employer, your job title, and your employer’s type of healthcare-related organization or practice. 

Rochester Health does not sell, rent, or in any other way use personal information collected during your use of the Website without your permission.  However, Rochester Health will share your personal information to a third party if Rochester Health believes it is necessary to investigate or stop illegal activities, or if Rochester Health is required to respond to court orders, subpoenas or other legal process. 

Rochester Health may communicate with you through your email address to provide administrative notices regarding your Website account.  Rochester Health may also communicate with you through your email address to provide you with newsletters and to notify you of updates, changes, and improvements to the Rochester Health Website and services, unless you opt-out of receiving these communications.  Registered Users and Registered Professional Users of the Website may have the option to subscribe to certain Rochester Health announcements, newsletters, and alerts including, but not limited to, the Rochester Health Community newsletter, Rochester Health’s Health Alerts, etc.  You may unsubscribe to such communications by selecting the “To unsubscribe, please click here” link at the bottom on the communication.

Rochester Health may automatically gather general statistical information about the Website when you use certain services on the Rochester Health Website, such as pages viewed, number of visitors, browser type, etc.  In doing so, Rochester Health does not reference you by individual name or email address.  Rochester Health uses this data in the aggregate to determine how often visitors use parts of the Website so Rochester Health can improve the Website and customize the Website’s content, layout and services.  Rochester Health may provide this statistical information to third parties, but when Rochester Health does so Rochester Health will not provide personal information without your permission. 

Rochester Health may use any feedback you provide to Rochester Health for any purpose.  Rochester Health will not include your personal information with such feedback without your prior consent.  

Rochester Health may also use “cookie” files to store information about you and to better serve your needs by creating a customized website that fits your needs.  Some features of the Website may be available only through the use of a cookie. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive.  Generally, Rochester Health uses cookies to remind Rochester Health who you are, enable Rochester Health to access your account information so you do not have to re-enter it, gather anonymous statistical information about usage. Preference and options configurations in your browser determine if and how a cookie will be accepted.  You can change those configurations on your computer if you desire.  By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies.  If you do so and cookies are disabled, you may be required to re-enter your information more often, and certain features of the Website may be unavailable. 

Rochester Health Newsletter Privacy and Unsubscribe Policy

Rochester Health does not rent, sell or share email addresess submitted for the purposes of receiving RH newsletters. Each RH newsletter displays an unsubscribe link that users can use to unsubscribe from the Rochester Health newsletter mailing list at any time. Unsubscribing permanently removes the email address from the RH mailing list and only the original subscriber may re-add the email address to the RH newsletter mailing list.

Subscribers can opt to receive all RH newsletters (community, health calendar, health notifications etc.) or just choose the newsletter of greatest interest. RH newsletter subscribers can change their newsletter preferences at any time and can unsuscribe from the newsletter at any time.


Rochester Health employs reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information.  All User account pages are protected with Secure Socket Layer (“SSL”) encryption.  Account information of Users is password protected.  Rochester Health recommends that you do not share your password with any other person.  Rochester Health’s personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email.  Remember to sign out of your account and close your browser window when you have finished your session.  This is to help ensure that others cannot access your personal information if you share a computer with someone else or are using a computer in a public place where others may have access to it. 

Whenever you voluntarily disclose personal information online, for example, in public areas or through email, that information can be collected and used by others.  No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure.  As a result, while Rochester Health tries to protect your personal information, Rochester Health cannot ensure or guarantee the security of any information you transmit to Rochester Health, and you do so at your own risk. 

How You Can Update, Correct or Delete Your Information

You can access the information that Rochester Health collects online and maintains through normal updating methods.  To update, correct or delete this information, you can contact Rochester Health using the RH Contast Us page on the website. Your account can be deleted or deactivated, but doing so will result in your not being able to access certain services. 

Third Party Practices

The privacy policy of any advertiser or promotional service appearing on the Website may differ from Rochester Health’s Privacy Policy.  Rochester Health encourages you to read that policy before responding to any advertising or promotional offer. 

Changes to this Privacy Policy

Rochester Health reserves the right to amend this Privacy Policy at any time.  Rochester Health shall post a notice of changes on the Website, when and if the terms of this Privacy Policy are amended. 

Contacting Rochester Health

Please contact Rochester Health through the Contact Us page on the website if you have any questions regarding this Privacy Policy. 

Your Consent

By using the Rochester Health Website, you consent to the collection and use of this information in the manner Rochester Health describes.

Privacy Policy

Need Immediate Medical Attention?
for Emergencies Please Call 9-1-1