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Healthcare Directory

Insurance Providers


Aetna is one of the nation's leading diversified health care benefits companies, serving approximately 36.5 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.

Phone: 800-231-1692 | View website


Evercare is one of the nation's largest care coordination programs for people who have long-term or advanced illness, are older or have disabilities. Founded in 1987, Evercare today serves people nationwide through Medicare Special Needs Programs, including health plans for people living in skilled nursing facilities or in the community. At the heart of the Evercare health plan is an Evercare Nurse Practitioner that helps people stay healthier, live longer and avoid unnecessary hospitalizations. Evercare is part of Ovations, a division of UnitedHealth Group, dedicated to the health and well being of Americans 65 and older.

Phone: 585-463-3100 | View website

Excellus BlueCross BlueShield

Excellus BlueCross BlueShield, headquartered in Rochester, NY, is part of a $5 billion family of companies that finances and delivers health care services across upstate New York and long-term care insurance nationwide. Collectively, the enterprise provides health insurance to 1.7 million people and employs more than 6,000 New Yorkers.

Phone: 585-454-1700 | View website

Fidelis Care

Fidelis Care is one of the leading health insurance companies in New York State, providing quality, affordable coverage for people of all ages and at all stages of life. With more than 1.2 million members and a network of more than 67,000 providers Statewide, Fidelis Care was founded in 1993 on the belief that all New Yorkers should have access to affordable, quality health insurance. Fidelis Care offers free or low-cost comprehensive health insurance, including Medicaid Managed Care, Medicare Advantage, Child Health Plus, and products available through NY State of Health: The Official Health Plan Marketplace. Additionally, Fidelis Care offers Managed Long Term Care products for adults who qualify for nursing home care, but are capable of staying safely in their own homes with the right care and support.

Phone: 888-343-3547 | View website

Monroe Plan for Medical Care

In partnership with Excellus BlueCross BlueShield, Monroe Plan for Medical Care is recognized nationally as a health care management organization that improves health outcomes and reduces disparities for low income and working poor individuals and their families. Monroe Plan for Medical Care has nearly 100,000 enrolled members in 13 counties and partners with a network of over 4,500 area health care professionals in delivering government funded patient services through the Blue Choice Option, Family Health Plus and Child Health Plus programs.

Phone: 585-244-5550 | View website

MVP Health Care

MVP Health Care is an independent, not-for-profit company servicing more than 740,000 members in N.Y., VT. And N.H., including 330,000 Preferred Care members in the Greater Rochester area. MVP and Preferred Care are alike in many ways. Like Preferred Care, MVP was recently designated one of America's Best Health Plans by U.S.News & World Report. Both companies were rated "Excellent" by the National Committee for Quality Assurance in 2008. Both companies are known for being wellness-oriented, innovative and customer-focused.

Phone: 800-950-3224 | View website

New York Life Insurance Company (Long-Term Care Insurance)

New York Life Insurance Company, a Fortune 100 company founded in 1845, is the largest mutual life insurance company in the United States and one of the largest life insurers in the world. New York Life has the highest possible financial strength ratings from all four of the major credit rating agencies. New York Life offers long-term care insurance products and consultation. Long-term care is help you may need due to a lengthy illness, an unexpected injury or accident, or a severe cognitive disorder such as Alzheimer's disease. It is assistance with the everyday tasks, or the activities of daily living (bathing, eating, dressing, toileting, transferring, and continence). Long-term care may be provided in a variety of locations, from nursing homes and assisted living facilities to adult day care centers and even your own home. Long-term care insurance can be a very smart way to address the challenges from a long-term care need. Long-term care insurance can help pay for nursing home care, as well as, a variety of home and community based care services.

For more information on long-term care insurance for New York residents, please contact Don Marriott or Paul Pacitto, local Agents, New York Life Insurance Company at 585-787-4441 or 585-671-9760.

Phone: 585-787-4441 | View website

New York State Partnership for Long-Term Care (Long-Term Care Insurance)

The New York State Partnership for Long-Term Care is a unique program combining long-term care insurance and Medicaid Extended Coverage. Its purpose is to help New Yorkers financially prepare for the possibility of needing nursing home care, home care or assisted living services someday. The program allows New Yorkers to protect some or all of their assets (resources), depending on the insurance plan purchased, if their long-term care needs extend beyond the period covered by their private insurance policy. If you buy New York State Partnership for Long-Term Care insurance from participating insurers, use the benefits according to the conditions of the program, and you are a New York State resident, you can apply for New York State Medicaid Extended Coverage which may assist in paying for your ongoing care. Unlike regular Medicaid, Medicaid Extended Coverage allows you to protect some or all of your assets, depending on whether you select a Dollar for Dollar Asset Protection plan or a Total Asset Protection plan. However, your income is countable in determining your eligibility for Medicaid Extended Coverage.

Phone: 888-697-7582 | View website

New York State: Child Health Plus

New York State has a health insurance plan for kids, called Child Health Plus. Depending on your family's income, your child may be eligible to join either Children's Medicaid or Child Health Plus . Both Children's Medicaid and Child Health Plus are available through dozens of providers throughout the state. To be eligible for either Children's Medicaid or Child Health Plus, children must be under the age of 19 and be residents of New York State. Whether a child qualifies for Children's Medicaid or Child Health Plus depends on gross family income. Children who are not eligible for Medicaid can enroll in Child Health Plus if they don't already have health insurance and are not eligible for coverage under the public employees' state health benefits plan. TTY number, 1-877-898-5849.

Phone: 800-698-4KID | View website

New York State: Elderly Pharmaceutical Insurance Coverage (EPIC) Program

EPIC is a New York State program that helps seniors pay for their prescription drugs. More than a quarter million EPIC enrollees are saving an average of 90 percent of the cost of their medicines. Most enrollees have Medicare Part D or other drug coverage, and use EPIC to lower their drug costs even more by helping them pay the deductibles and co-paymentsrequired by their other drug plan. EPIC also helps members pay for Medicare Part D premiums.EPIC operates a toll-free Helpline which is available from 8:30AM to 5:00PM, Monday through Friday. Call 1-800-332-3742 (TTY 1-800-290-9138)

Phone: 800-332-3742 | View website

New York State: Family Health Plus

Family Health Plus is a public health insurance program for adults who are aged 19 to 64 who have income or resources too high to qualify for Medicaid. Family Health Plus is available to single adults, couples without children, and parents with limited income who are residents of New York State and are United States citizens or fall under one of many immigration categories. Family Health Plus provides comprehensive coverage, including prevention, primary care, hospitalization, prescriptions and other services. There are minimal co-payments for some Family Health Plus services. Health care is provided through participating managed care plans in your area. There is no cost to apply for Family Health Plus and there are no deductibles once you are enrolled. Once enrolled you may be asked to pay part of the costs of some medical care/services. This is called a co-payment or co-pay. If your family's income or resources exceed qualifying levels, you are not eligible to enroll. However, you may be eligible for Healthy NY, another New York State health coverage option.

Phone: 877-9FH-PLUS | View website

New York State: Health Insurance Information For Consumers

The Health Insurance Resource Center is designed to help consumers make informed decisions when purchasing health insurance for themselves and their families. The center provides basic information on various types of health insurance plans available, and up to date information to evaluate and compare various health insurance options and companies. We've also included links to other websites that provide relevant information to help consumers make informed and reasoned decisions.

Phone: 800-342-3736 | View website

New York State: Health Insurance Information, Counseling and Assistance (HIICAP)

HIICAP, Health Insurance Information Counseling and Assistance Program, is the New York State Health Insurance Assistance Program (SHIP). It receives federal funds from the Centers for Medicare & Medicaid Services (CMS) to operate a statewide network of local programs. HIICAP educates the public about Medicare, Medicaid, managed care, EPIC, and other health insurance options and issues. HIICAP assists Medicare beneficiaries to access needed health care and to apply for programs such as the Medicare Savings Programs

Phone: 800-701-0501 | View website

New York State: Healthy New York

The Health Care Reform Act of 2000 introduced a program entitled "Healthy NY" which promotes access to quality health care by providing comprehensive health insurance to those citizens who need it most. The Healthy NY program is designed to assist small business owners in providing their employees and their employees’ families with the health insurance they need and deserve. In addition, uninsured sole proprietors and workers whose employers do not provide health insurance may also purchase comprehensive coverage directly through the Healthy NY program.

Phone: 866-432-5849 | View website

New York State: Medicaid Insurance Program

Medicaid is a program for New Yorkers who can't afford to pay for medical care. You can apply for Medicaid in any one of the following ways: Write, phone, or go to your local department of social services. Pregnant women and children can apply at many clinics, hospitals, and Prenatal Care Assistance Program (PCAP) offices. Call your local department of social services to find out where you can apply. If you are in a facility operated by the New York State Office of Mental Health, contact the patient resource office. If you are in a facility certified by the New York State Office of Mental Retardation and Developmental Disabilities, contact the revenue and reimbursement office.

Genesee County DSS, 5130 East Main Street, Suite #3, Batavia, New York 14020, (585) 344-2580
Livingston County DSS, 3 Livingston County Campus, Mt. Morris, New York 14510-1699, (585) 243-7300
Monroe County DSS, 111 Westfall Road, Rochester, New York 14620-4686, (585) 274-6000
Ontario County DSS, 3010 County Complex Drive, Canandaigua, New York 14424-1296, 1(877) 814-6907 for outside the County area (585) 396-4060
Orleans County DSS, 14016 Route 31 West, Albion, New York 14411-9365, (585) 589-7000
Wayne County DSS, 77 Water Street, PO Box 10, Lyons, New York 14489-0010, (315) 946-4881

Phone: 800-541-2831 | View website

Healthcare Directory Insurance