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Rochester-area Health Emergency Telephone Numbers and Health Hotlines


Dialing 911 is an IMMEDIATE way to contact local emergency services (law enforcement, fire or medical) during an emergency. The 911 system is intended to become a nationwide emergency telephone number as a public service with the primary objective of preserving life and property. Ideally, nearly every American citizen, and visitor to this country, who has access to a telephone, may summon aid by dialing this simple three-digit number, regardless of location, familiarity with an area, time of day or type of emergency. The 911 system is a "TEAM" of professional men and women who are on call 24 hours-a-day, 7 days-a-week, 365 days-a-year. These people are trained to assist in getting emergency help to you as quickly as possible.


Suicide Crisis Telephone Numbers

National Suicide Prevention Lifeline800-273-TALK (8255)TTY 800-799-4889
Monroe County: Lifeline585-275-5151 / 800-310-1160TTY 585-275-2700
Genesee County: Regional Action Phone585-343-1212 / 800-359-5727TTY 585-275-2700
Livingston County: Lifeline585-275-5151 / 800-310-1160TTY 585-275-2700
Ontario County: Lifeline585-275-5151 / 800-310-1160TTY 585-275-2700
Orleans County: Regional Action Phone585-343-1212 / 800-359-5727
Wayne County: Lifeline585-275-5151 / 800-310-1160TTY 585-275-2700

Suicide Crisis Telephone Numbers for New York State

Suicide Crisis Telephone Numbers

Poison Emergency 1-800-222-1222 (TTY) 273-3854

Upstate Poison Control Center

The Upstate New York Poison Center assists the medical community and general public with poison emergencies by providing state of the art management expertise. Combining compassionate patient care, with education, research and community outreach, the staff of the UNYPC confirms its commitment to excellence through a dedication to wellness.

Poison Emergency 1-800-222-1222

Monroe County Health Information Line 585-753-5600

A Health Information Line is frequently used when specific immediate actions are required of the public to safeguard their health. It is also used for on-going information such as Flu Clinic locations. This number is often cited by media outlets for ease in directing callers to the Health Department.

Monroe County Health Information Line 585-753-5600

Affordable Health Line 585-328-7000

Regional Primary Care Network

Call 585-328-7000 or click here about finding a health plan, doctor, or dentist. The Regional Primary Care Network (RPCN) was established in 1986, and has become the lead agency in the Rochester region advancing the availability of health and health-related services for the poor and underserved. As a Federally Qualified Health Center, RPCN is able to offer uninsured and underinsured patients the financial assistance necessary for making quality health and dental health affordable. If you are uninsured or underinsured, or need a referral to a doctor or dentist, call our Affordable Health Line at 585-328-7000. Depending on your income and household size, we can help you qualify for Child Health Plus, Family Health Plus, Medicaid, Healthy New York, EPIC, or the RPCN Community Health Care Plan. If you are not eligible for any of these plans, we will help you identify other healthcare access options to meet your needs.

Affordable Health Line 585-328-7000

922-WELL The Stabins Wellness Information Center at Rochester General Hospital

Need Information on a Health Topic? Ask a Medical Librarian

Do you need health information on a medical condition, disease, or treatment? The Stabins Wellness Information Center at Rochester General Hospital offers confidential answers to your medical questions. Medical librarians will provide reliable medical information in understandable language. The information will be mailed to your home, free of charge. This library service is available to the Greater Rochester community. Call 922-WELL (922-9355) to request information on your health topic. Visit here for more information on the Wellness Center or click here to go directly to the "Ask a Medical Librarian" service.

922-WELL The Stabins Wellness Information Center at Rochester General Hospital

New York State Department of Health: Novel H1N1 Influenza Hotline for the Public


Rochester Health

Finger Lakes Region 2-1-1 (TTY) 275-2700

2-1-1 of the Finger Lakes Region, NY, encompassing an 11 county area, is made possible through the joint efforts of the 2-1-1 Finger Lakes Collaborative, United Way of Greater Rochester and LIFE LINE, a program of ABVI-Goodwill. This newly-coordinated effort will mean fewer crises and more efficient delivery of services to people who don't know where to turn. It's fast, confidential, multi-lingual, and comprehensive. Whether it's mental health issues, crisis counseling, emergency food, shelter, clothing, or some other human service question, 2-1-1 has the answers.

2-1-1 is a free, confidential, multilingual service created to provide an easy way to get connected with services in the community that best meet your needs. This 3-digit phone number, 2-1-1, provides 24 hour a day, 7 day a week access to call counselors ready to provide you with information and referrals to human service agencies and programs serving your area. Their goal is to assist you in finding the help and answers you need, as quickly as possible. 2-1-1 is NOT for police, fire or medical emergency calls.

Rochester Health

New York State AIDS/HIV Telephone Hotlines

New York State AIDS Hotline, 1-800-541-2437 Recorded messages available 24 hours per day on topics of transmission, prevention, diagnosis, treatment of HIV/AIDS and general information on STDs. Referrals given for HIV Testing and other related services.

New York State Spanish hotline: (800) 233-SIDA

New York State HIV Counseling Hotline, 1-800-872-2777 Counselors available to answer questions about HIV/AIDS/STDs and provide referrals for related services.

New York State Deaf HIV Counseling Hotline, 1-800-369-2437 TDD Counselors available to answer questions about HIV/AIDS/STDs and provide referrals for related services.

Rochester Health

292-BABY / 292-2229

From the top of their heads to the tip of their toes, we can answer, or find the answer, to any NON-EMERGENCY question you have about children.

Talk free to a pediatric nurse from 7:00 am to midnight, Monday through Saturday and from 8:00 am to 8:00 pm on Sundays. You can have your questions answered by professionals who would love to talk to you about your children and babies. "292-BABY" is the only number parents and caregivers need to call (For Spanish speakers, please call during regular business hours Monday through Friday.

Call if you have non-emergency questions on: Your child's development, Childcare, Health insurance for your child, WIC Program, Early Intervention, lead poisoning , education and training, EARLY EDUCATORS' NETWORK of Greater Rochester - designed to help every child care professional in Greater Rochester to reach full potential in their professional development, any question on child care, any other topic related to children and parenting.


Rochester Health

New York State Growing Up Healthy Hotline

1 (800) 522-5006 any time day or night including weekends. Your call is completely confidential.

The Prenatal Care Assistance Program (PCAP) can help you get the care you need for you and your baby. PCAP offers complete pregnancy care and other health care services to women and teens who live in New York State. The Medicaid Obstetrical and Maternal Services (MOMS) Program provides complete pregnancy services in areas of the state where PCAP health centers are not located. And there's no cost to eligible women who participate in MOMS or PCAP!

New York State Prenatal Care Assistance Program (PCAP)

Rochester Health

New York State Smokers' Quitline 1-866-NY-QUITS (1-866-697-8487)

Ask yourself: Do I REALLY want to quit smoking? Am I ready to make some changes in my daily routine? Am I ready to put up with some temporary discomfort?

If you answered yes to these questions, CONGRATULATIONS! You are on your way.

The New York State Smokers' Quitline offers: FREE starter kit of Nicotine Patches, Gum or Lozenges for eligible NYS smokers, Trained Quitline Specialists offering help with quit plans, Information about local stop smoking programs and Informational taped messages.

Community Tobacco Control Partnerships

The Smoking and Health Action Coalition of Monroe County Telephone:(585) 442-4260
County/Counties Served: Monroe

Smoke Free NOW Telephone:(585) 815-1871
County/Counties Served: Genesee, Orleans

Tobacco Action Coalition of the Finger Lakes (TACFL) Telephone:(585) 442-4260
County/Counties Served: Ontario,Wayne

Livingston County Tobacco Control Coalition Telephone:(585) 243-7524
County/Counties Served: Livingston

Rochester Health
Healthcare Resources


The Health Resources section consists of local, state and national health-related resources and information that may be of interest to Rochester-area residents. If an error is encountered with any of the Health Resources links or if outdated or incorrect information is discovered please make Rochester Health aware of the issue and corrective action will be taken... report a problem

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